Connection Problem
If it’s still not working, please get in touch with the CS team via email at service@sofabaton.com or send feedback from the Sofabaton app.
...WiFi authentication involves four steps. If the verification in either step 1 or 2 fails, it could be due to an incorrect password. In that case, please re-enter the correct password. If the verification fails in steps 3 or 4,...
There are two scenarios in which the app cannot connect to the Hub, please check them to troubleshoot the problem. 1. App Can’t Discover Hub Ensure your mobile device’s Bluetooth is enabled and the Hub is blinking and in pairing...
You have to operate the pairing of the Hub and the remote control in the Sofabaton App: Me –>> Settings –>> Pair with a new Remote, and then follow the page prompts to operate the remote control to complete the...
If your remote displays a ‘Lost Hub’ message, it could be due to the distance being too far or data transmission being interrupted during synchronization. To resolve this, bring the remote closer to the Hub and go to ‘Set–>>Sync’ on...
