Policy

Shop Policy

Order Processing Time: After successful payment, the order processing time will take 1 to 3 working days.
Logistics Transportation Time: Once handed over to the logistics company, it is expected to be delivered within 7 to 10 working days.
Refund Arrival Time: Once the refund is initiated and approved, it will be credited within 7 working days.

Shipping Terms

The countries currently supported for delivery include the United States, Canada, United Kingdom, Germany, Australia, Austria, Belgium, China, Denmark, France, Hong Kong, Italy, Netherlands, Spain, Sweden, Ireland, Poland, Luxembourg, Portugal, Czech Republic, Hungary, Estonia, Finland, Slovakia, Croatia, Latvia, Slovenia, Malta, Greece, Lithuania, Romania, Bulgaria, etc., with more countries being added progressively. Limited time free shipping policy!

Return and Exchange Policy

Thanks for shopping at SofaBaton. We appreciate the fact that you like to buy the cool stuff we build. For any undamaged product, simply return it with its included accessories and packaging along with the original receipt within 30 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. In compliance with the Law of Cyprus. 

Our refund and return policy is valid for 30 days. If more than 30 days have elapsed since your purchase, we are unable to offer a full refund or exchange.
To qualify for a return, your item must be unused and in the same condition as when you received it. It should also be in its original packaging.
You will bear the cost of shipping for returning your item. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
The time it takes for your exchanged product to reach you may vary depending on your location.
For higher-priced items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Terms of Service (Warranty Policy)

You can apply for our product warranty service if there is a performance failure during the effective warranty period (12 months). Email the SofaBaton customer service department: service@sofabaton.com.