Return, Refund & Limited Warranty Policy

This policy applies to products purchased directly through the SofaBaton online store. Products purchased through Amazon, another retailer, or a reseller are subject first to that seller's return and exchange policy.

The 30-day standard return period and the 12-month Limited Warranty are separate. Any longer mandatory consumer guarantee that cannot be excluded under applicable law continues to apply.

An order may be cancelled before shipment. Because orders may enter processing quickly, contact SofaBaton Support as soon as possible. A cancellation is not successful until SofaBaton confirms it in writing.

If an order has already shipped, it cannot be cancelled directly and must be handled under the applicable return process after delivery. For a non-defect return, the customer is responsible for return shipping unless applicable law requires otherwise.

For a successfully cancelled order, SofaBaton will normally initiate the refund within 1–2 business days. For a physical return, the refund timeline begins after the returned product is received, inspected, and approved.

Products purchased directly from SofaBaton may be returned for any reason within 30 calendar days after the confirmed delivery date, subject to the eligibility conditions in this policy.

The customer must contact SofaBaton Support and submit the return request within the 30-day period. Do not send a product back without return authorization and return instructions. After return authorization is issued, the product must be shipped back within 7 calendar days unless SofaBaton provides a different deadline in writing.

A possible product defect reported after the 30-day standard return period will be evaluated under the Limited Warranty provisions below.

Eligible requests are handled through the following process:

1. Request a return: Contact SofaBaton Support by email, website live chat, or support ticket. Provide the order number, the reason for the return, and any information reasonably requested by Support. Obtain return authorization and instructions before sending the product back.
2. Ship the product: After approval, send the product to the address provided by Support and hand it to the carrier within 7 calendar days after authorization. Notify Support after shipment and provide a valid tracking number.
3. Inspection: After the return is received, SofaBaton will inspect the product, serial number, supplied items, and product condition and, where a quality issue is claimed, verify the reported defect. Inspection normally requires 1–3 business days.
4. Refund or exchange: After approval, a refund or exchange is normally processed within 3–10 business days. A financial institution may require an additional 3–7 business days to post a refund. If the refund or exchange has not been received 14 business days after the processing notice, contact SofaBaton Support.

To qualify for a standard return, the product must be returned in its original or like-new condition. Reasonable opening, setup, and testing are permitted, but the product must not show material damage, excessive wear, contamination, or alteration.

The return must include the original product, correct serial number, packaging, cables, accessories, manuals, promotional items, and other components supplied with the order.

Where permitted by law, SofaBaton may refuse a return or deduct the reasonable loss in value caused by missing items, damage, or handling beyond what was necessary to inspect and test the product.

Unless otherwise required by applicable law, the following situations are not eligible for a standard return or refund:

• The return request is submitted more than 30 calendar days after confirmed delivery and is based on a change of mind or another non-defect reason;
• After the return period, the customer determines that the product does not meet personal preferences, habits, expectations, setup requirements, or desired user experience;
• After the return period, the customer no longer needs the product, finds a less expensive alternative, or no longer wishes to spend time learning, configuring, or troubleshooting it;
• The product is incompatible with a third-party device, platform, application, service, or feature that is not expressly listed as supported on the applicable SofaBaton product page;
• Damage results from accident, misuse, improper installation, improper voltage, liquid exposure, neglect, unauthorized modification, unauthorized repair, or failure to follow instructions;
• The reported condition is normal wear and tear, cosmetic deterioration that does not affect operation, or normal battery-capacity reduction rather than a manufacturing defect;
• The serial number is missing, removed, altered, or does not match the authorized return;
• The product was purchased from another retailer or an unauthorized seller;
• The product is returned without authorization or is missing material items, subject to applicable law.

After 30 days, a request based only on the product being “difficult to use,” not meeting a customer's preferred experience, or a change of mind is not eligible for a standard return or refund. A possible functional defect may still be evaluated under the Limited Warranty.

If a product develops a possible functional defect after the 30-day standard return period but within the applicable 12-month Limited Warranty or any longer mandatory statutory guarantee, the request will be handled as a warranty claim rather than a standard return.

The 12-month Limited Warranty is a commercial warranty provided by SofaBaton. It does not replace, reduce, or limit any consumer rights that cannot be excluded under applicable law.

Warranty coverage applies to verified defects in materials, workmanship, or covered product functionality under normal use. It does not guarantee compatibility with every third-party device, service, configuration, or requested feature unless SofaBaton expressly represents that support.

Subject to applicable law, SofaBaton may provide technical troubleshooting, firmware or software assistance, repair, or a replacement product, depending on the nature of the verified defect, product availability, and repair feasibility.

Declining a reasonable troubleshooting, repair, or product-replacement solution does not convert a warranty claim into a refund claim and does not automatically entitle the customer to a refund.

After the 30-day standard return period, a refund or another remedy may be provided when a defect has been reasonably verified and one or more of the following applies:

• Repair or replacement is unavailable;
• The same material defect remains after a reasonable repair or replacement attempt;
• The approved remedy cannot be completed within a reasonable time or without significant inconvenience;
• SofaBaton determines that a refund is the appropriate remedy;
• Applicable law requires a refund or another remedy.

To evaluate a return or warranty claim, SofaBaton may request valid proof of purchase, the product serial number, a description of the issue and when it began, relevant photos or videos, app or device logs, error messages, completion of reasonable basic troubleshooting steps, and return of the product for inspection when necessary.

If the customer does not provide reasonably requested information or does not allow the product to be inspected, SofaBaton may be unable to verify the reported defect or approve a warranty remedy. The claim may remain pending until sufficient information is provided.

Any requested diagnostic steps must be reasonable, relevant to the reported issue, and consistent with applicable law. This section does not eliminate non-waivable statutory rights.

If a product does not match the order, was damaged during delivery, is missing from the order, or is non-functional on arrival, contact SofaBaton Support first. Report the issue as soon as possible and preferably within 7 calendar days after confirmed delivery, unless applicable law provides otherwise. Keep the product, original packaging, and all parcel materials until the review is complete.

Provide the following information as applicable:

• The order number;
• A photo of the shipping label;
• The SKU number shown on the back of the product packaging, or a clear photo of it;
• Clear photos of the outer packaging, inner packaging, and all items actually received;
• For a damaged product, photos or video clearly showing the location and extent of the damage.

After reviewing the order, shipping information, and supporting materials, Support will provide a single appropriate resolution. A confirmed delivery issue may result in a replacement product, refund, reshipment of a missing item, or other assistance. SofaBaton will cover reasonable return shipping under the approved process.

Reports submitted after the 7-day period may be handled under the Limited Warranty rather than as a delivery-related return. This reporting period does not eliminate rights that cannot be excluded under applicable law.

To the extent permitted by applicable law, the Limited Warranty does not cover:

• Products without reasonably sufficient proof of purchase;
• Lost or stolen products;
• Products or claims outside the applicable commercial warranty and mandatory statutory periods;
• Non-quality reasons or subjective dissatisfaction raised after the 30-day standard return period;
• Complimentary products or promotional gifts, unless the promotion terms or applicable law provide otherwise;
• Disassembly, modification, repair, or servicing performed by a third party or without SofaBaton authorization;
• Damage caused by external factors;
• Damage caused by misuse, including but not limited to drops, extreme temperatures, liquid ingress, improper voltage, or improper operation;
• Normal wear and tear, cosmetic damage that does not affect operation, or normal battery-capacity reduction;
• Failures caused by unsupported third-party hardware, software, networks, services, integrations, or configurations;
• Products with a removed, altered, or mismatched serial number;
• Products purchased from an unauthorized dealer or seller.

A complimentary product or promotional gift normally has no separate cash refund value. Any other coverage for that item is governed by the applicable promotion terms and mandatory law.

A compatibility claim will not be excluded solely under the third-party compatibility provision if SofaBaton expressly represented that the relevant device, platform, service, or feature was supported and the claim is otherwise valid.

For an approved standard return that is not caused by a confirmed product defect or SofaBaton error, the customer is responsible for return shipping unless applicable law requires otherwise.

For a confirmed defect covered by warranty, or a confirmed SofaBaton shipping or fulfillment error, SofaBaton will provide or reimburse reasonable return shipping as specified in the approved return instructions.

If inspection does not confirm a covered defect, SofaBaton may require the customer to pay return or reshipment costs, provided the customer is informed before the cost is incurred. Original shipping charges, expedited delivery fees, customs duties, taxes, and similar charges may be non-refundable unless the return results from a confirmed SofaBaton error or applicable law requires otherwise.

After an authorized return is received, inspected, and approved, SofaBaton will normally initiate the refund or exchange within 3–10 business days. Financial institutions may require an additional 3–7 business days to post a refund.

This policy takes effect when published on the SofaBaton website and was last updated on August 3, 2026. Earlier orders generally remain subject to the terms presented at purchase. This policy does not replace or limit any consumer rights that cannot be excluded under applicable law; where a conflict exists, applicable law prevails.