Shipping Policy

We currently ship to the United States, Canada, the United Kingdom, most European Union destinations, Australia, China, Singapore, and other destinations available at checkout.

Shipping availability may change based on product inventory, logistics capacity, and destination restrictions. Availability shown at checkout governs. If a country or region cannot be selected at checkout, shipping to that destination is not currently available.

Most areas in the United States qualify for free shipping. Additional shipping fees based on standard market rates may apply to remote addresses.

Shipping fees and applicable taxes for other destinations are calculated based on the delivery address and order contents and will be displayed at checkout before the order is completed.

For factory-shipped orders, customers pay any applicable taxes shown on the checkout page when placing the order. If customs or the carrier later requires payment of customs duties, import taxes, customs-clearance fees, or necessary carrier handling fees in addition to the checkout total, SofaBaton will cover those additional charges.

Whenever possible, please contact SofaBaton Support before paying such charges. If payment must be made immediately to prevent the package from being returned or delivery from being delayed, retain the official payment receipt and contact us as soon as possible after payment. We will reimburse the verified amount after review.

Orders are usually processed internally and submitted to our warehouse or logistics partners for fulfillment within three business days. Weekends and public holidays are not included in the processing time.

This means that SofaBaton has completed its internal processing and submitted the shipment arrangement. It does not mean that the carrier will receive, scan, dispatch, or deliver the package within three business days. The carrier's first scan and tracking updates may take additional time.

Delivery time varies depending on the product purchased, inventory location, fulfillment method, and destination.

European orders will be fulfilled through local Amazon warehouses or the factory based on actual inventory at the time of purchase. When local European inventory is insufficient, some or all European orders may be factory-shipped. Australian orders are generally fulfilled through local Amazon warehouses, and the final-mile carrier may vary. Orders that include a U3 Charging Dock will be factory-shipped. For these factory-shipped orders, estimated transit time is approximately 15 calendar days from the factory shipment date and does not include order-processing time.

All delivery times are estimates and are not guaranteed delivery dates. Delays may occur because of holidays, customs inspections, severe weather, peak shopping periods, or other circumstances outside the carrier's control. Please contact the SofaBaton support team before ordering if you need an estimate for a specific product or destination.

To improve delivery efficiency, shipping channels are assigned based on product inventory, destination, and local fulfillment conditions.

• Orders in the United States are generally delivered by USPS or Amazon.
• Orders in Canada are generally fulfilled through local Amazon warehouses. The final-mile carrier may vary.
• European orders will be fulfilled through local Amazon warehouses or the factory based on actual inventory at the time of purchase. When local European inventory is insufficient, some or all European orders may be factory-shipped.
• Australian orders are generally fulfilled through local Amazon warehouses, and the final-mile carrier may vary. Orders that include a U3 Charging Dock will be factory-shipped.
• Factory-shipped orders and orders to destinations without local inventory will be assigned to an appropriate partner logistics channel based on the destination. A specific carrier is not guaranteed.

Please refer to the shipping confirmation email and tracking information for the actual carrier.

After shipment arrangements have been completed, you can obtain the tracking number from your order details or the shipping confirmation email sent by SofaBaton.

UPS: Track your package ↗

USPS: Track your package ↗

Amazon: Track your package ↗

Other logistics channels: Track with 17TRACK ↗

Tracking information may take some time to activate or display the first carrier scan after an order has been submitted to the warehouse or logistics channel. A short period without tracking updates does not necessarily mean that shipment has not been arranged.

When multiple items are included in the same order, we will generally pack and ship them together. However, an order may be divided into multiple packages when necessary because of inventory location, product availability, or fulfillment arrangements. Separate packages may arrive at different times.

If you place multiple separate orders within a short period, we will try to arrange for them to be shipped together, but combined shipment cannot be guaranteed.

After an order is submitted, we will send you an order confirmation email. Please immediately verify that the shipping address shown in the email matches your actual delivery address.

We normally begin processing an order approximately one day after it is placed. However, processing may begin earlier, and we cannot guarantee a fixed address-change window. If an address change is required, contact the SofaBaton support team as soon as possible through live chat, ticket submission, or email.

We will try to assist before the order is submitted to the warehouse or logistics channel. Once the order has been processed, submitted for shipment, or entered the delivery process, the shipping address generally cannot be changed.

To the extent permitted by applicable law, customers are responsible for delivery failures, lost or returned packages, and additional costs caused by an incorrect or incomplete address provided by the customer. If a returned package can be shipped again, an additional shipping fee may apply. SofaBaton cannot guarantee a free replacement or full refund in these circumstances.

If the product received does not match the order, the product was damaged during delivery, or an item is missing from the order, please contact the SofaBaton support team first. Our support staff will review and handle these delivery issues through a single process.

Please report the issue as soon as possible and preferably within seven calendar days after delivery, unless applicable law provides otherwise. Keep the product, original packaging, and all parcel materials until the review has been completed.

Please provide the following information as applicable:

• Order number;
• A photo of the shipping label;
• The SKU number shown on the back of the product packaging, or a clear photo of it;
• Clear photos of the outer packaging, inner packaging, and all products actually received;
• For damaged products, photos or video clearly showing the location and extent of the damage.

After reviewing the order, shipping information, and supporting materials, our support team will provide an appropriate solution, which may include replacement, exchange, refund, or other assistance depending on the circumstances.

If tracking has not updated for an extended period, the package is clearly beyond the estimated delivery time, or tracking shows delivered but you have not received it, contact the SofaBaton support team and provide the order number and tracking number.

We will investigate with the warehouse, logistics partner, or carrier. A refund or replacement may not be available until the investigation is complete. If the package is confirmed lost, we will offer a replacement or refund based on the findings. Address-related issues are handled under Section 7.

You can contact us through the live chat on our website, submit a support ticket, or email service@sofabaton.com. To help us respond efficiently, include your order number and a description of the issue.

Nothing in this policy limits any mandatory consumer rights available under applicable law.