The scroll wheel is not functioning or is responding abnormally

If you have purchased one of our remotes and are facing issues like a stuck wheel scroll or abnormal response, the problem may be related to hardware.

To help us identify the root cause of the problem, we kindly request you to record a video of the issue and send it to our customer service team. Please include your order number and shipping address in the email so we can confirm if your remote is part of the affected batch. If your remote is affected, we will arrange a free replacement.

You can send all the necessary information to the following email address: service@sofabaton.com.

We apologize for any inconvenience caused and thank you for your cooperation.