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This issue is usually caused by a conflict between your device’s HDMI-CEC feature and our Activity control. HDMI-CEC is a function that controls device power via the HDMI connection. It interferes with our Activity function. To use the Activity function,...
If the volume commands work under Device mode but not Activity mode: Our remote’s Activity feature supports a fully customizable button layout, so when you activate an Activity, the remote buttons can control different devices independently. Therefore, you need to...
If your Hubs are on the same Wi‑Fi network in the same house, follow these steps: Note: All Hubs must be connected to the same Wi‑Fi network in the same house for this to work properly.
...You can reorder commands via the Sofabaton App. Changes made in the App will automatically sync to your remote control.
...If unwanted buttons are displayed on your device, you can remove them via the Sofabaton App. Changes made in the App will automatically sync to your remote control.
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Quick answer: Start with the batteries or charging status. If the remote has power, check its buttons and signal path. A blocked infrared (IR) path, lost Bluetooth pairing, wrong command mapping, an incompatible device, or a fault in the controlled...
If you notice bubbles or a wrinkled appearance on the screen of your X2 remote, it is likely caused by a second protective film that was applied at the factory. This film is designed to protect the screen during shipping and can...
Bubbles on the U3 remote screen are usually caused by a second protective film that is still attached. Manufacturers add this film to protect the display, and you should remove it before use. How to fix: Note: There is a second...
Do your devices stop responding when you close the cabinet door? An IR blaster inside the cabinet can help if the door blocks the infrared signal. The SofaBaton Infrared Repeater serves this role and works only with the X2 and...
Issue:When you are using an Activity (e.g., Watch TV), certain physical buttons on your X remote do not respond as expected. Cause:This usually happens because those buttons have not been assigned a specific command for that Activity. In Device mode, the remote uses the...
If you need to change which IR emitter your device uses – for example, from the built‑in Hub to a paired Remote or an R1 Repeater – follow the steps below. The attached screenshots provide visual reference. Steps: The signal...
Prerequisite: Before you start, please ensure that your U3 remote has already been paired with the R1 Repeater. The switching function will only work if the pairing is completed. If you have already added your device and need to change...
If your U3 remote becomes unresponsive, freezes on a blue/white screen, or encounters any other system glitch, you can perform a forced hard reboot by pressing the physical button on the remote. Follow these steps: Locate the Air Mouse (cursor)...
Samsung TV Remote Not Working? 9 Checks and Fixes Quick answer: Check the remote's power first. Reset it with the method for that model. Then use a phone camera to test the Power button for IR. If Power works but...
How to Tell If a Remote Is IR or Bluetooth: 5 Quick Tests Quick answer: Cover the front of the remote and test Power, volume, navigation, and Home. If all four buttons stop, those commands likely use infrared (IR). If...