The remote can not pair with the Hub
You have to operate the pairing of the Hub and the remote control in the Sofabaton App: Me –>> Settings –>> Pair with a new Remote, and then follow the page prompts to operate the remote control to complete the pairing. The Hub will remain on the paired page for about 90 seconds. If the operation time runs out, please return to the previous page to repeat the pairing process on the Sofabaton App.
If you have repeated the process three times and the issue persists, please contact our CS team at service@sofabaton.com or send feedback through the Sofabaton app. They will be delighted to assist you with any issues.
