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I am unable to learn the commands from my original remote

When it comes to IR learning it refers to learning from other IR remotes. Therefore, the learning function only supports IR-controlled devices, not RF, Bluetooth, or WiFi-controlled devices. If your device can only be controlled by Bluetooth or Wi-Fi, this function is unsuitable.

Please follow the instructions below to resolve the issue:

  1. Make sure there are no obstructions between the two remotes and keep them close to each other.
  2. Restart the learning process thrice and check if the issue is resolved.
  3. If you can’t learn by long-pressing the button, please try it with Click, as you usually do with TV, and then release it immediately.
  4. If the issue persists, please provide your device’s exact brand and model number to our customer service team. You can contact them at service@sofabaton.com or send feedback from the Sofabaton app. They will be happy to assist you further with the problem.
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