None of the commands worked after adding my device

I understand you are facing issues controlling your device after adding it to the Sofabaton Remote. Let me help you with some troubleshooting steps to fix the problem.

1. Ensure that no objects are blocking the remote and your device; bring the remote closer to your device and check if it works.

2. You can look for a similar model to your device and download it to check if it works.

3. Please send your device’s exact brand and model number to the CS team; they will check and fix the issue. You can contact them at service@sofabaton.com or send feedback from the Sofabaton app. They will be happy to assist you further with the problem.