Why do some buttons on my remote not work in Activity mode?

Issue:
When you are using an Activity (e.g., Watch TV), certain physical buttons on your X remote do not respond as expected.

Cause:
This usually happens because those buttons have not been assigned a specific command for that Activity. In Device mode, the remote uses the default command set for that device, but in Activity mode, each button must be manually mapped to a device and a command. Once you assign the missing functions, the buttons will work again.

How to fix – step by step (refer to the attached screenshots):

1. Open the Sofabaton App and go to the Activities page.
2. Tap the settings icon (circled in Figure 1) for the Activity where the buttons are not working.
3. On the next screen, tap the settings icon (circled in Figure 2) to enter the Activity settings page.
4. Select “Customize Remote Buttons” (shown in Figure 3).
5. In the button list, select the button that is not working (as shown in Figure 4).
6. Choose whether you want to assign the action to a Short press or a Long press (see Figure 5).
7. On the next screen, select “Normal key” (as indicated in Figure 6).
8. Now choose the Device you want to control and the Command you want to assign (see Figure 7).
9. You will see your selected device and command on the confirmation screen – tap “Confirm” (as in Figure 8).
10. Finally, tap “Submit” (shown in Figure 9) to save the mapping.

After you complete these steps, go back to the button list – you will now see the assigned device and command displayed for that button (as shown in Figure 10).

Important reminder:

• This assignment is Activity‑specific – it does not affect the button behavior in Device mode.
• If you still have issues, make sure the target device is correctly added and its IR codes are already learned or selected from the library.