My X1 Hub is not working
If you are having issues with your Hub, please follow these steps to troubleshoot:
- Check if any indicator lights are on when the Hub is connected to the power supply. If no light is on, the Hub’s firmware may have failed after upgrading. In this case, please unplug the power cord and restart the device. If the issue persists, please get in touch with customer service.
- If the Hub’s indicator light is always red, unplug and plug the power supply again, and see if the indicator light changes to green or blue. If the red light does not change, please get in touch with customer service.
- Suppose you’re having trouble with WiFi or third-party voice control. It might be because you accidentally pressed the Hub button, which disconnected the network connection (indicated by a blue light). To fix this, you can repeat the “set up new hub” in the app, which will connect the Hub to the network. During this process, the lights will stay green. It won’t affect any devices or settings that have already been added, and it will only update the network to re-engage the Hub to bind to the account for third-party voice control via the cloud.
If you need further assistance or have any questions, please get in touch with customer service by sending an email to service@sofabaton.com or submitting feedback in the Sofabaton App.
