The screen on my remote is abnormal

If your screen displays unusual streaks or patterns, try switching to a different page to see if the problem persists. If it does, it may indicate a hardware issue with the screen. Please take a video of the problem and share it with our customer service team, along with your order number and shipping address. We will promptly arrange for a remote control replacement.

In case the screen of your remote goes black, change it with a new set of batteries to see if it responds. If the screen remains black and unresponsive even after changing new batteries, please record a video of the problem and send it to our customer service team with your order number and shipping address. We will arrange for a free replacement of your remote control.