FAQ
If your screen displays unusual streaks or patterns, try switching to a different page to see if the problem persists. If it does, it may indicate a hardware issue with the screen. Please take a video of the problem and...
If you have purchased one of our remotes and are facing issues like a stuck wheel scroll or abnormal response, the problem may be related to hardware. To help us identify the root cause of the problem, we kindly request...
Please check that your registered email address is correct and consistent with capitalization. Ensure you enter the password as required and review the verification code in the spam folder. For mobile users, check the junk folder and pull down to...
Please note the following regarding device support: 1. RF devices are not supported due to hardware limitations. 2. If your device is IR-controlled, you can try adding it manually by learning. Here are the steps for learning from the original...
To quickly help you locate and solve the problem, please send specific questions and information about your order to customer service for help. You can send all information to service@sofabaton.com, and customer service will reply within 48 hours.
...There are multiple possible solutions for power switch anomalies. Please choose the corresponding solution according to your actual situation. There are multiple power buttons. Please check the Device Control page of the app, click the “…” in the lower right...
To create a macro, please connect your U-series remote to the Sofabaton App and ensure that devices are added to your remote. Refer to the article Adding Devices. Here are the exact steps to create a macro: Select a device...
If it’s still not working, please get in touch with the CS team via email at service@sofabaton.com or send feedback from the Sofabaton app.
...If a command works when used individually but not within a macro, the reason might be: Devices need to receive a sufficiently long infrared signal to respond. Ordinary keypresses send a signal of sufficient length based on the duration of...
1. Infrared (IR) is the primary control method for audio and video equipment. If you’re not familiar with a device, you can first choose to add it via infrared, and then via Bluetooth if infrared is unavailable. 2. Devices controlled...
