FAQ
There are several reasons why source switching does not work correctly, such as misconfigured source information, incorrect source control commands, and incorrect input settings for activities. To fix the issue, please follow the corresponding steps based on the problem you’re...
There are several reasons why devices may not power on or off correctly. Troubleshooting steps should be followed based on the specific issue. 1. CEC function confusing: Disable the device’s CEC or similar functions. CEC may conflict with activity operations,...
Please follow these steps to use Alexa with Sofabaton. Additionally, watch the video tutorial provided below. Preparation: 1. You need to create Activities in Sofabaton. Third-party voice control can only turn activity on or off and does not support switching...
Please follow these steps to use Google Assistant with Sofabaton. Additionally, watch the video tutorial provided below. 1. You need to create Activities in Sofabaton. Third-party voice control can only turn activity on or off and does not support switching...
Please check that your registered email address is correct and consistent with capitalization. Ensure you enter the password as required and review the verification code in the spam folder. For mobile users, check the junk folder and pull down to...
If you can’t find your remote at home, you can find it through the Sofabaton App. Open Sofabaton App –>>Me –>> Settings –>> Find my remote. When you tap “Find my remote, ” your remote will emit a sound. Follow...
Please note the following regarding device support: 1. RF devices are not supported due to hardware limitations. 2. If your device is IR-controlled, you can try adding it manually by learning. Here are the steps for learning from the original...
To quickly help you locate and solve the problem, please send specific questions and information about your order to customer service for help. You can send all information to service@sofabaton.com, and customer service will reply within 48 hours.
...If only some buttons do not work, there are two possible causes: the button on U Series Remote doesn’t have a command assigned to it, or the default command is incorrect. There are two solutions as follows: 1. You can...
If only certain buttons are not functioning, there may be two possible causes: 1. If you still have the original and are certain that your device uses IR control, you can add additional devices through IR learning. Here are the...
I understand you are facing issues controlling your device after adding it to the Sofabaton Remote. Let me help you with some troubleshooting steps to fix the problem. 1. Ensure that no objects are blocking the remote and your device;...
When it comes to IR learning it refers to learning from other IR remotes. Therefore, the learning function only supports IR-controlled devices, not RF, Bluetooth, or WiFi-controlled devices. If your device can only be controlled by Bluetooth or Wi-Fi, this...
1. Download the code first to control your Bluetooth device with Sofabaton. Afterward, you should complete the pairing process by visiting the device’s settings page. Here are the steps to pair the device with Sofabaton app: a.Go to settings on...
To resolve the issue, kindly replace the batteries with two pairs of brand-new ones and check if the remote control can wake up. If it still doesn’t work, please take a video of replacing the batteries, and send it to...
Before proceeding, please confirm whether the button is not working for one or all of your devices. The physical button is likely the issue if it’s not functioning on all of your devices. This could be due to buttons that...
