What should I do if my remote control isn’t charging?

Don’t worry! Let’s try these steps together:

First, use the original accessories
→ Plug in the Type-A to Type-C cable (the one that came with your remote) and the original adaptor.
✨ This ensures compatibility and safe charging!

Still not working? Try the Hub’s cable
→ Use the Hub’s power cable + adaptor as an alternative. Sometimes this helps!

Check your adaptor’s specs (important!)
→ If using a third-party adaptor, please confirm its output voltage is between 4.5V–5.5V.
🔋 Outside this range? It might not charge properly or could damage the battery.

Still stuck?
Contact our support team – we’ll help you figure it out! 💛