Why can’t the SofaBaton app detect my hub?

Hub Flashing Blue But Not Found in App? Try These Steps

1.Enable Location Permissions

The app may require location access for Bluetooth pairing (depending on your device).

Go to Settings > App Permissions and allow location access for SofaBaton.

2.Reinstall the App

Uninstall and reinstall the SofaBaton app to refresh permissions and connections.

Ensure you grant all necessary permissions during setup.

3.Reset Bluetooth & App Connections

Toggle Bluetooth off/on in your device settings.

Force-close the SofaBaton app, then reopen and retry hub setup.

4.Test with Another Device

Check if the issue persists on a different smartphone/tablet to rule out device-specific problems.

Note: Bluetooth performance may vary by device model.

Still having trouble?
Contact our support team:
💬 Live Chat (in-app) | ✉ Email: service@sofabaton.com