How can we help?
FAQ
Access setup help, FAQs, service policies, and support channels in one place.
More troubleshooting answers
Quick fixes for setup, pairing, macros and voice assistants.
- Can not switch inputs
- Can’t receive the verification code while registering my account
- Control other home appliance devices
- Control other home appliance devices
- How to create a macro
- How to know which wireless method controls my device?
- How to use Alexa
- How to use Google Assistant
- Hub Connection Issues and Solution Summary
- Can't Find My Infrared Device in the Code Library
- I am unable to find my infrared device in the code library.
- Can't Learn Commands From My Original Remote
- I am unable to learn the commands from my original remote
- I forgot where I put my remote
- I want to return or get a replacement
- I’m having trouble charging my remote control.
- Lost Connection Between Hub and Remote
- Macro not working?
- My X1 Hub is not working
- None of the Commands Worked After Adding My Device (X1)
- None of the commands worked after adding my device
- Some Devices Can't Be Turned On/Off Normally
- Some Commands Not Working After Adding My Device (X1)
- Some Commands Not Working After Adding My Device
- Switched to the wrong inputs
- The app can’t to discover/connect to the hub via Bluetooth while setting up a new Hub
- The Keys on My Remote Are Not Working (X1)
- The keys on my remote are not working
- The power button is not working
- The remote can not pair with the Hub
- The remote is not working despite replacing the battery
- The screen on my remote is abnormal
- The screen on my remote is abnormal
- The scroll wheel is not functioning or is responding abnormally
- The U-series remote can’t pair with my Bluetooth device or control it afterward.
- The X1 can’t pair with my Bluetooth device or control it afterward
- WiFi authentication error