X SERIES FAQ
This issue is usually caused by a conflict between your device’s HDMI-CEC feature and our Activity control. HDMI-CEC is a function that controls device power via the HDMI connection. It interferes with our Activity function. To use the Activity function,...
If the volume commands work under Device mode but not Activity mode: Our remote’s Activity feature supports a fully customizable button layout, so when you activate an Activity, the remote buttons can control different devices independently. Therefore, you need to...
If your Hubs are on the same Wi‑Fi network in the same house, follow these steps: Note: All Hubs must be connected to the same Wi‑Fi network in the same house for this to work properly.
...You can reorder commands via the Sofabaton App. Changes made in the App will automatically sync to your remote control.
...If unwanted buttons are displayed on your device, you can remove them via the Sofabaton App. Changes made in the App will automatically sync to your remote control.
...If you notice bubbles or a wrinkled appearance on the screen of your X2 remote, it is likely caused by a second protective film that was applied at the factory. This film is designed to protect the screen during shipping and can...
Issue:When you are using an Activity (e.g., Watch TV), certain physical buttons on your X remote do not respond as expected. Cause:This usually happens because those buttons have not been assigned a specific command for that Activity. In Device mode, the remote uses the...
If you need to change which IR emitter your device uses – for example, from the built‑in Hub to a paired Remote or an R1 Repeater – follow the steps below. The attached screenshots provide visual reference. Steps: The signal...
First, make sure the IR blaster is plugged into your Hub. Then, when adding a device, go to the IR Emitter Settings page and tap Hub – you will see the options: ALL, HUB BODY, IR PORT1, or IR PORT2. Alternatively, after you’ve added the device, go to...
To change the Wi-Fi network: Every time you close (kill) the app and reopen it, the app will prompt you to choose either “Connect to Hub” or “Setup New Hub”. Simply select “Setup New Hub”, then put your hub into...
“Setup New Hub” does NOT reset your settings – it only updates the network connection
...To create a macro on X1S/X2: 1. Ensure your activity works correctly first.2. In the Sofabaton app, go to Activity page → select activity → Edit → Customise Remote Buttons (physical keys) or Macro & Favourites Keys (screen buttons).3. Add...
After you have set up the activity, you will see the activity appear on the remote’s screen. To activate it, simply swipe the activity from left to right.
...1. Open the Sofabaton app on your mobile device and connect to your Hub. 2. Tap on “Me” (usually located at the bottom right corner). 3. Go to “Settings” in the Me section. 4. Select “Pair with a New Remote”....
Yes, SofaBaton supports both long-press and short-press functionality. To configure these features, please follow these steps in Activity Mode: 1. Create an ActivitySet up a new activity containing either a single device or multiple devices. For guidance, see our tutorial video...